Client satisfaction is our top priority at Clean Slate and we welcome all forms of feedback to help improve our service, whether that be compliments or complaints. You can provide feedback by completing our below form:

Complete feedback form

Our complaints process

Our team is committed to addressing any concerns or issues encountered promptly and effectively. Once you've submitted your complaint via the above Clean Slate feedback form, our team will follow the below process to address your submission accordingly:

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1. Clean Slate will acknowledge your complaint within 7 days by email, phone or letter.
2. Clean Slate will investigate the complaint and provide you with a response within 28 days, stating what was found and what was done.

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Please note that if your matter has not been resolved to the satisfaction of all parties once a response has been issued by Clean Slate, you can report your concern to the Care Quality Commission or, if your concern relates to one of our healthcare practitioners, to the relevant professional body.